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Moving day can be hectic – boxes everywhere, clocks ticking, and a thousand tiny decisions. It’s easy to feel overwhelmed, especially when you’re trying to coordinate schedules, supplies, and building requirements all at once.
These common questions cover everything from arrival windows and parking restrictions to weather concerns, tipping etiquette, and how long your move might take. You’ll also find helpful details on protecting floors and walls, handling damages, payment timing, and whether you need to be present on-site. Reviewing these ahead of time can make your moving day smoother, safer, and more predictable.
Your moving team will arrive within a scheduled window (usually 8–10 AM). NYC traffic can cause delays, but dispatch will call ahead to confirm. Keeping your phone on helps everyone stay coordinated and reduces waiting time.
Yes. Someone must be available to answer questions and sign documents. Having a point of contact ensures everything stays organized and your belongings are handled correctly.
Movers work in all conditions. We use floor runners, plastic covers, and waterproof bins to protect your home and furniture. Weather rarely delays a move, but safety always comes first.
Tips are optional but appreciated – typically $20–$40 per mover or 10–20% of the total cost. It’s a nice way to recognize great service and extra care during your move.
We secure required NYC parking permits when possible and coordinate with building staff to reserve space. That proactive planning helps prevent ticketing or towing issues.
For insurance reasons, no – but you can follow the crew to your new address. Most clients use this time to double-check the old apartment and lock up.
Yes. Reputable moving companies typically use pads, corner guards, floor runners, and other protective materials to prevent scuffs, scratches, and dents. Most professional crews include this protection as part of their standard procedure, especially in apartment buildings where tight hallways and elevators are common.
Most apartment moves take 3–7 hours, depending on access, stairs, and distance. Efficiency is our goal, but we never rush at the expense of safety.
Notify your crew immediately; they’ll document it for your claim. We take all claims seriously and work quickly to repair or replace damaged items.
Payment is typically made at the end of the move once delivery is complete. This gives you peace of mind that everything’s done to your satisfaction before settling up.
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