By paying iMOVE NYC, LLC services you agree to our iMOVE NYC’s Product and Services Terms and Conditions.
It’s your responsibility to be aware of and check our Terms and conditions. We reserve our right to change, replace and update any part of our Terms and Conditions.
In order to secure your move date, flat rate moving fee based on your binding quote and your requested moving services, we require $50 deposit payment.
● If your move is quoted more than $3000, we require a 10% deposit of your total quoted moving fee in order to secure your move date and your requested moving services.
● By receiving your binding quote, you have 24 hours to pay your deposit in order to keep your original price for moving services. If not, we reserve our right to change your original moving quote price based on our availability for the chosen moving date and time window.
● All deposit payments have to be paid via a secure payment link and we can forward the payment link to you or we can collect payment over the phone.
● We accept all major credit or debit cards (Visa, MasterCard, American
Express, and Discovery)
● Your deposit is refundable up to 1 business day before the move if you would like to cancel your services with iMOVE NYC and the request must be written via email. Allow up to 2 business days so our team can refund your deposit back to your bank account.
● If you request cancelation of your move on the day of the move you will not be refunded.
● The remaining balance of your invoice must be paid 1 business day before the move. Our team can’t proceed with our service unless the remaining balance for your invoice is paid in full.
● For the remaining balance of your invoice, we accept all major credit and debit cards (paid via secure electronic payment link), cash, certified checks.
● If you would like to pay iMOVE NYC with a cash or certified check on the day of the move you have to notify iMOVE NYC during the booking process.
● The cash of certified check must be collected before the start of the move and iMOVE NYC Forman will collect it on arrival. iMOVE NYC will not start moving your belongings or loading the truck unless remains balance is collected.
● If there’s any remaining balance a third-party debt collector will be informed and it may impact your credit score.
● If you would like to cancel your service with iMOVE NYC during high-demand days we require at least 3 business days’ notice prior to the move. If the rescheduling or cancelation notice is not provided within 3 business days of the original move date the penalty will be 100% of your total price.
● If you would like to cancel or reschedule your iMOVE NYC services we require at least one business day (24 hours) before the move so we can avoid any penalties.
● On the day of the move, if you have additional items or additional services (stairs,
special handling) and those items or services are not on your original inventory list we
will provide you an updated inventory list with an updated quote. For iMOVE NYC to
move additional items or to proceed with additional service you will have to review and
pay the additional moving fee.
● If there is no parking within 150 feet of the entrance of the pickup and drop-off locations
an excessive carrying and pushing fee is applicable depending on volume and
distance. The moving crew will advise the customer of this and inform the moving
consultant who booked this service for the customer to charge the additional fee, this
depends on the volume of your move, with the maximum fee of $250.
● Payment for additional items can be made over the phone or via a payment link with
all major credit or debit cards. If you would like to pay with cash the remaining balance
for the additional items, iMOVE NYC moving crew must collect the cash prior the
moving additional items or prior to providing additional services.
● iMOVE NYC tolerates up to 5% additional items on the day of the move.
● iMOVE NYC can’t proceed with moving additional items unless the fee is not paid in
total.
● iMOVE NYC is responsible for the parking tickets.
● iMOVE NYC is not liable for the incorrect time frame estimates, the customer is
responsible to specify the time frame estimate during the booking. If the time frame for
the hourly-based moving service exceeds customer will be billed for additional time.
iMOVE NYC moving crew will inform iMOVE NYC sales representative if more time is
needed and our sales representative will let you know about additional hours that our
crew is needed to complete the move and you will be billed for additional hours.
● Hourly labor moving services start when the crew meets the client and starts the
moving services.
● If additional time is needed the customer will be billed based on the original time rate
agreed by the customer.
● The client must make payment of additional moving service during the move and
before the actual additional hour starts. The payment can be collected over the phone
or via a secure payment link or cash. The iMOVE NYC crew will notify customers before
originally billed hours exceeded.
● By the terms and conditions of the iMOVE NYC, hourly-based moving service is only
provided for the same building move (from one floor to another).
● In the hourly-based moves, we can’t move items heavier than 150 pounds because
for those items special handling is required.
● iMOVE NYC’s cost of the services is subject to change if the time of the reservation or
date is changed by the customer.
● iMOVE NYC’s flat fee services include furniture protection (blankets, tape, plastic
shrink), dollies for the duration of the move, also include fuel, tolls, and mileage
charges.
●For video or in-person estimates the quote provided by iMOVE NYC, LLC for moving
services is based on the items shown in the video quoting process and the inventory list
agreed to by the customer when booking their move. If additional items or services are
added that were not quoted for in the original moving quote the cost of service is subject
to change
● If there are any delays during the move caused by the customer
or customer building management additional waiting time charges may apply.
●The flat price for the moving service is subject to change if there are additional items
or services that weren’t originally quoted in an original quote.
●For quotes based on a video sent by a customer iMOVE NYC sales representative will
add items to a quote based on a video sent by the customer and the customer is
responsible to make sure that everything is listed correctly. If there are additional items
or additional services to be added on the day of the move original moving quote and
price is subject to change.
●iMOVE NYC, LLC will not be responsible for the content of the boxes for the customers
who decide to pack their own boxes. For any illegal substances or illegal products that
are packed into the boxes by the customer iMOVE NYC LLC will not be responsible.
●The customer must be present at all times during the move.
If not, the customer is responsible to let iMOVE NYC know that he/she will not be
present during the move in written form prior to the move. In that case, iMOVE NYC will
not be responsible for any claims regarding the forgotten, damaged, or lost items or any
claims from the building management.
●All furniture MUST BE EMPTY on the day of the move by the customer. The only case
where customers don’t have to empty the furniture is when the customer has chosen
our packing service. If the customer chose our packing service, he/she must empty
Fridge, freezer, and food-related items under food and safety requirements. iMOVE
NYC will not be responsible for any damages, death, or sickness due to food poisoning.
●Customer is responsible to unplug any electronic components and related items.
iMOVE NYC crew is not responsible to install and uninstall any electronic items.
●Customer who have chosen to pack their own items, they must be packed in durable
boxes and packing material durable for transportation. If the boxes are not properly
packed and fragile items are broken into the boxes, not by our mistake iMOVE NYC will
not be responsible for those damages.
● iMOVE NYC will not move any live animals or pets. Live plants will be moved by
iMOVE NYC but we will not be responsible for the damage on plants due to cold or
warm weather.
● iMOVE NYC will not, under any circumstances will load or move any: live animals,
firearms, or illegal substances and chemicals.
● For long-distance moves iMOVE NYC will not move any live plants, or into any
storage facility.
● iMOVE NYC can move live plants only in a local move.
● Our crews can move items heavier than 300 pounds but the crew’s Forman will
decide if moving those items is safe for the crew and if not, we reserve our right not to
move those items if it’s not safe.
● The customer is responsible to sign a “bill of lading” at both locations, pick up, and
delivering.
● iMOVE NYC movers will test the function of the TVs at both locations, pick up and
delivery and the customer is responsible to sign if the TV works or not at both locations.
● For any other rights and responsibilities of the customer please go to the link below
for more information
https://www.fmcsa.dot.gov/protect-your-move/consumer-right
● All your items and belongings are covered with free basic coverage of 60 cents per
pound per item by default as requested by the Department of Transportation. If you
would like to purchase additional insurance for your items you can go to www.movin
ginsurance.com. Any additional insurance must be purchased at least 48 hours before
the move and the customer have to let us know in writing that additional insurance is
purchased and for what items. The additional insurance can’t be added on the day of
the move or post the move.
● If customers have high-value items we strongly recommend purchasing a 3rd party
insurance because we are liable to pay only 60 cents per pound if the item is damaged.
● iMOVE NYC may request additional fees if you have purchased additional insurance
because 3rd party insurance in some cases may request Wooden crates or additional
protection for insured items. We will also need at least 3 days to make wooden crates or
any additional protection for your items.
● For the items that are already broken the customer can’t claim any insurance claims or
damages and iMOVE NYC reserve our right to take picture of any item and state the
damaged items on the “bill of lading” at the pickup and delivery location. The customer
must acknowledge and sign that items are broken or damaged prior iMOVE NYC
coming to the customer’s pick-up or delivery location. F or any items that are being
damaged prior to the move iMOVE NYC is not going to be responsible for the condition
of those items during the service or after our moving service. If the customer refuses to
sign a “bill of lading” iMOVE NYC is not going to perform any service or refund the
custome
● iMOVE NYC will provide a COI for the customers who have booked and paid for their
service in full for the buildings who require COI to do our services in their building, by
3rd party insurance provider.
● It’s a customer’s responsibility to get the requirements from the building management,
provide them via email prior to the move, and notify iMOVE NYC if building
management requires a COI for pick up or delivery location.
● iMOVE NYC has the right to charge an additional fee or refuse to move the customer
if our crew arrives at pick up or delivery location and the customer didn’t provide
information that building management requires a COI.
● iMOVE NYC doesn’t provide a floor protection in a standard
Flat moving fee. If the customer or building management requires additional protection
customer is responsible to let iMOVE NYC know via email that we have to prepare
additional protection and an additional fee for handling will apply.
● Customer has 90 days from the move/delivery to file a claim. If a customer fails to file
a claim after 90 days iMOVE NYC will not hold them liable for any damages or liabilities.
● iMOVE NYC’s goal is to resolve any claim as soon as possible when we receive claims
via email, photos, or relevant documentation regarding your claim.
● The claim must be submitted in written form directly to iMOVE NYC. After the
customer submits the form iMOVE NYC has 30 days to acknowledge receipt of your
claim. iMOVE YC has 120 days to provide you with a disposition. We have entitled to
60 days extensions if the claim can’t be processed or disposed of within 120 days.
● If the iMOVE NYC crew is late to the pickup arrival window (for example 9-11 am, the
crew comes at 11:30 am) iMOVE NYC will compensate the customer with 5% of their
total service cost. For every hour after the arrival window in the pick-up location, we will
compensate the customer with 5% of the total cost for their move up to a
maximum of 15%.
● The late refund fee applies only for the pickup location. Claim for the late fee
compensation is only payable to customers who make their claim in a written form via
email sales@imovenycmoving.com
● The late fee compensation claim must be made on the day of the move or 1 day after
the move. If the claim is made 2 days after the move iMOVE NYC refund is not payable
and iMOVE NYC is not liable to pay requested refunds.
● If the iMOVE NYC crew is late on pick up and the customer doesn’t file a late arrival
claim, iMOVE NYC is not liable to disclose this term or make payment to the customer.
● The claimant of the forgoing claim to iMOVE NYC, hereby makes a solemn oath to
the truth of the statements contained herein and exhibits attached, hereto, and that no
material fact is withheld that should be included in this claim report. Once this claim has
been reported, the claimant has 48 hours to report any additional issue, after which no
additional items or issues can be added to the claim or be raised as a new claim to
iMOVE NYC.
● If customers have any claim to make please contact sales@imovenycmoving.com.
When submits the form to iMOVE NYC, you will be emailed with a copy of the
form for your own records.
● A claim can’t usually be resolved right away and it will take time before the items can
be inspected, repaired, or replaced.
● In a claim process, we take our claims or feedback very seriously. When we receive
all information about your claim including all the pictures or evidence our clan
department will start our investigation on your claim. Our claim department and your
salesperson will be the key contact in resolving your claim. iMOVE NYC will find a fair
resolution regarding your claim as soon as possible. iMOVE NYC will present you with a
fair offer to your claim. If you accept the offer, we will compensate you accordingly, but if
the offer is not accepted, we will work with an independent arbitrator where appropriate.
● iMOVE NYC’s moving crews had 2 weeks of moving training which include doing jobs
safety, packing, unpacking, lifting, safe driving, securing items, and customer service
training.
● All our personnel are covered by third-party workers’ compensation insurance which
iMOVE NYC covers by New York State Law.
● Customers are advised not to carry the items because they are paying iMOVE NYC to
do services for them. If customer lift the items and get injured, they are doing that on
their own risk. iMOVE NYC is not liable for any claims or damages that a customer
causes themselves during the move.
● Customers are expected to treat our moving personnel with respect.
iMOVE NYC reserves the right to stop a move if a customer is harassing our personnel.
● Contactless moving service is where the customer or their legal representative is
present during pick up or delivery address, at the time of pick up or delivery of their
belongings.
● If a customer book a contactless moving service with iMOVE NYC the customer
agrees to iMOVE NYC’S contactless moving services terms and conditions. If the
customer pays a deposit or any other fee to iMOVE NYC they agree to our terms and
conditions.
● Customers must be available online during the contactless move to answer the call or
video call all the questions to the moving crew regarding the move, so our moving crew
can complete your move.
● Customer is required to sign their bill of lading electronically to acknowledge the
accurate loading and completion of their move.
● During the contactless move customer will not hold iMOVE NYC liable for any claims
or damages for the building or apartment damage such as dents, damage to walls,
scratches to floors and doors.
● iMOVE NYC will not be held liable for any claims or damages for items that are
already broken or damaged on arrival. iMOVE NYC may take images of any items that
are already broken and damaged and report them to the claims department before
touching and moving the item. iMOVE NYC will cover existing damaged and broken
items with the basic insurance policy required by the Department of Transportation
amounting to 0.60 cents per pound of an item and will not provide any further
compensation for these items.
● iMOVE NYC will not be liable for any damages or claims to the items and boxes
self-packed by the customer. We will cover claims like that with 60 cents per pound with
basic insurance by the DOT.
● iMOVE NYC will move or do services only what is on the inventory list and noting
more than that if the customer doesn’t pay for additional services or items.
Customer is responsible to provide our crew access to their pick up or delivery location
via a legal representative or building management. iMOVE NYC is not responsible for
the security of the pick-up or delivery location during the move and will not be held liable
for any claims of theft, damage, or lost keys to the location. Our crew will do our best to
secure the location and give back the keys to the representative picked by the customer
at the location. It is customer’s responsibility to ensure keys have been handed over
and the door has been locked. Our crew will not drive to deliver the keys to the
representative or customer. Our crew have to hand over the keys at pick up or delivery
location.
● We provide long-distance moving service options:
● iMOVE NYC reserves our right to use a third-party insured long-distance moving
provider to ship and move your items to your delivery location depending on the
distance of your move.
● When a third-party long-distance mover is completing the shipment and do a delivery
of your long-distance move all the communication regarding your move will be with an
iMOVE NYC who will liaise with a carrier on your behalf.
● Shuttle truck transfer may be required if a 53 foot truck is not able to fit at the delivery
address and will be included at additional cost depending on the size of the move..
● If there’s any claim during the move with a third-party long-distance carrier you must
submit your claim to iMOVE NYC for handling, in accordance with our claims processes
and procedures.
● In the consolidated shipping we will pick up your items on the pick-up date and
iMOVE NYC will reload items in third-party long-distance carriers
trailers to ship your items to the delivery location. Multiple customer items may be
packed in one trailer.
● We will aim to deliver the shipment in the delivery window as noted on your booking
confirmation email. We will provide 2 updates: one, when the carrier leaves the pick-up
state and second one day before the delivery.
● Straight delivery
iMOVE NYC will pick up your items on the pick-up date agreed upon reservation. We
will also deliver your items at drop-off locations within the agreed drop-off date window.
The whole truck is reserved only for your belongings.
● iMOVE NYC is not responsible for any delays caused by unexpected traffic, accidents,
road closures, law enforcement stop during your long-distance move which may impact
your drop-off date and time.
● We will refund $50 per day for long-distance delays after delivery window is missed
due to mechanical failure or poor logistics planning.
● For the consolidated moves the shuttle truck may be required if a 53-foot truck is not
able to fit at the delivery address and will be included at no additional cost. The
customer is responsible to inform us one day before the pick up or delivery if 53-foot
truck can fit in their street so we can organize a shuttle truck if required.
● iMOVE NYC har right to place your items in a storage space and redeliver the items
at first available date if nobody’s present at the delivery point within the guarantied
window of delivery. The additional fees for storage and redelivery will be present.
● iMOVE NYC will provide an individual storage unit. All the items will be stored in a dedicated storage unit with the ability for storage visits.
● The customer guarantees and warrants that they are the legal card holder of the
credit/debit card used on iMOVE NYC, LLC payment portal and or over the phone with
a iMOVE NYC representative.
● Storage monthly fees will be charged by the size of the shipment and it will be
calculated in cubic feet plus tax per month. The rate for storage is a fixed price on the
day of booking and signing a storage agreement and paying a move-in service deposit,
in which case the customer is bounded to the terms and conditions of iMOVE NYC.
● All monthly storage fees will be automatically processed every month on the customers
original storage move-in-date, using the customer’s card on file used to process their
storage move in service.
● If the customer’s card is declined due to insufficient funds, a canceled card or other the
customer will be sent a reminder email with payment portal details to process the
outstanding balance which will update to the new card details provided for future
monthly storage fees can be automatically processed. If payment is not received or a
valid card is not updated late fees and penalties will apply.
● We reserve our right to amend a customer’s monthly fees only under following
conditions: if the customer schedules partial storage move out, schedules an additional
move in with additional items, has additional items that weren’t originally quoted for the
original storage move-in service.
● Storage monthly rates are not prorated. For example if a customer moves into a
iMOVE NYC, LLC storage facility on the 10th of that month that will be their ongoing
monthly billing date, in which billing is automated. If the customer decided to move out
of the iMOVE NYC, LLC on the 26th of a month, iMOVE NYC LLC will not refund or
credit the fee already paid for the month’s storage to the customer in the form of a bank
transfer or credit towards their move out services. If the customer decided to move out
on the day of their original move in date iMOVE NYC, LLC and if all outstanding
payments have been received iMOVE NYC LLC will not bill the customer for their
upcomings months storage fee. If the customer books their storage move out 1 day
after their original storage move in date they will proceed for their full monthly storage
fee.
● Storage visits are only available if they are scheduled at least 2 days prior to the desired
date and requests for visit must be written via mail to iMOVE NYC. Storage visit can’t be
scheduled betwteen the 26th through 3rd of the following month.
● The storage visit fee is $75 for one hour and every additional 30 mins are $50.
● Move out from the storage can be scheduled 3 business days prior tothe move out date.
Self-move out needs to be scheduled at least 3 business days prior the move and price
for self-move out will be the price of monthly storage fee. The fee for a self-move-out
must be paid at least 2 business days prior to the move.
● Any storage unit may have more the one individual customer’s belongings.
● If the customer didn’t pay monthly storage payments of 3 months, iMOVE NYC has the
right to place your items to auction or items to cover the cost for storage. If
this scenario happens iMOVE NYC will not be held liable for any damages or claims.
● iMOVE NYC, LLC will defend any and all customer chargeback claims submitted to
their bank via iMOVE NYC, LLC merchant processor for legitimate services provided to
the customer by contractual agreement
● iMOVE NYC uses the materials to safely move your belongings from one place to
another. Materials like a wardrobe boxes, tv box, picture box, blankets or any other
moving material belongs to iMOVE NYC and it will be retrieved at delivery location.
● Full packing and unpacking service will be provided to a customer for additional fee
and this service is not our basic service. Last-minute packing or unpacking services
may be rejected if they are not on the original inventory list. If the packing and
unpacking service is requested time of booking and we will provide boxes, packing
paper and packing supplies to provide a proper and safe packing service and all those
supplies will be included in the packing service fee. We will not provide a bubble wrap
unless is required by the customer during the booking of the move.
● iMOVE NYC will not organize the items in the boxes while packing unless requested
by the customer at the time of booking. iMOVE NYC will pack items in accordance with
the room they are in and the type of item they belong to. We will randomly and safely
pack items but will not separate the content of drawers that need to be packed among
the boxes. The packing will be done in the order that is most effective for an efficient
and safe operation. It is the responsibility of the customer to organize their items before
our moving crew commences the packing service.
● We will not be responsible for additional packing of the boxes if the number of the
boxes is not enough by the original number of boxes agreed during the booking
process.
● If the customer request unpacking service we will unpack the boxes and dispose the
boxes and packing materials used at the time of packing.
iMOVE NYC can’t unpack boxes that our crew didn’t pack.
● When our crew unpacks the boxes, we can’t match colors or designs of the items but
we will pack all the items where they belonged at pick up location (kitchen items in the
kitchen, etc.)
● Customer is responsible to fully disclose the true nature, size, and complexity of their items. We have the right to charge an additional charge or even to refuse to move an item on the day of the move due to the size and complexity.
● iMOVE NYC will not be held liable for any damages caused when assembling and disassembling furniture. We provide a variety of furniture handling services, which some may require special handling and that must be said by customer on the day of the booking and special handling fee have to be charged.
● Large items such as a China cabinet, armoire, pool table, exercise machine, and similar oversized and heavy items if they can’t be moved in one piece it will require special handling and the additional fee will be charged. We have the right not to move those items if they can’t be done safely.
● iMOVE NYC will strictly not assemble furniture or any item that was not disassembled by iMOVE NYC at the pick-up location. We will not be held liable for any damages or claims regarding the damage of items disassembled and packed by the customer.
● Additional handling services provided by iMOVE NYC, LLC are packing, handling and
disassembly and reassembly services for heavy, valuable, fragile and unique
items. Additional handling requires additional labor, skills, equipment and materials with
require additional fee.
● When customer is requiring the service, customer is responsible to clearly define all
the items and required moving services.
● Additional handling/protection will be applicable for furniture or items that contains
marble, stone, glass, crystal, mirrors, screens (excercise bike) or large picture frames.
All these items might be a subject for additional protection with moving blankets,
cardboard or wooden crating and it will result with addtional fee.
● Additional disassembly / reassembly handling is applicable for furniture that requires
movers to take out 8 screws or more, or spend 20 plus minutes to
disassemble/reassemble. Items that fit under this category include, but are not limited
to: armoires, bookcases, shelves, cabinets, entertainment centers, beds (storage,
captains, canopy, electric, loft, trundle, bunk, adjustable), sofas, wall units, etc.
● Additional heavy item handling is applicable for any piece, or furniture that weighs more
than 200 lbs. Examples of such items include, but are not limited to; pianos, large
tables, gym equipment (ellipticals, treadmills, etc), armoires, large dressers (triple,
double), recliners, electronic appliances (fridges, washers, dryers), sculptures, art
installations, items made out of heavy stones, heavy metals or full wood, etc.
● iMOVE NYC reserves the right to refuse to move or leave behind an item or piece of
furniture based on crew foreman’s assessment of the situation, with the main factors
being the safety of all parties and potential damages that could occur. If the foreman
concludes that moving a piece is dangerous to the environment (walls, floors, doors),
the state of the piece (possible damages) and most importantly the health and safety of
movers, customers and bystanders.
● iMOVE NYC can perform service of furniture disposal at the request of the customer
to a disposal center if requested at the time of booking for an additional fee. If we do the
disposal of the items to a disposal center there will be a fee for additional mileage,
additional stop, labor cost, and a charge for the cost of the disposal center. iMOVE NYC
will also provide a plastic cover for a mattress for disposal.
● iMOVE NYC will also dispose of customer items on the curb if that was requested
during the booking. If the customer didn’t request disposal of the items iMOVE NYC will
not dispose of the items on the day of the move.
● iMOVE NYC is not going to be responsible for any fines or penalties of illegally
curbside disposal, it is the customer’s responsibility who owns items to be aware of city
curbside disposal pick-up days.
● iMOVE NYC offers a referral program that awards a referrer with a commission fee on
their referrals completed move.
● There are a few steps to be completed for the referrer to earn a commission fee:
● The referrer’s referral must move and paid moving service with iMOVE NYC, so
referrers can make a commission fee. For example, if refers your friend and your friend
didn’t move with iMOVE NYC you can’t get the commission fee. Commission fee will get
the referral who complete their move with iMOVE NYC.
● The referrals must be submitted on a referral program web form on our website and
via email.
● If you do referral your friend and your friend does the move with us but you didn’t do a
move with us you can’t get the commission fee.
● If you qualify for the commission fee your commission will be sent to your bank
account via Venmo, PayPal or via Zelle within 30 days of referral finished moving
service.
● Commission fee for local moves is 10% from the total of the move and 5% for
long-distance moves (outside New York and New Jersey states).
● iMOVE NYC also reserve right to change or cancel a referral program any time. The
referred customer doesn’t earn any discount on their own if they are referred to iMOVE
NYC via this program. The referrer who earns a commission fee can’t use that as a
credit for any future moves or services from iMOVE NYC or cannot be applied as a
discount to any other moves or services. If the refereed customer has opened claim
process with iMOVE NYC, which can result a loss of earned revenue, iMOVE NYC
reserves a right not to pay referrer their common fee as no revenue has been earned. In
that situation we may pay $50 flat fee commission if their referral has an open and
pending claim, no matter what was original percentage fee.
● Under any circumstances iMOVE NYC will not accept any referral submissions forms
after the referrals move date or after the move has been booked. All referrals must be
submitted prior the booking of the job.
● With a storage moving services referral program only part of commission fee will be
made of the storage move-in service, commission will not be paid for the storage
monthly fee or for storage move out.
● iMOVE NYC is committed to protect your policy. The statement of privacy applies to our services and governs data collection and usage at all iMOVE NYC websites, third party lead platforms, emails, phone calls and physical completion of services.
● iMOVE NYC collects personal information via phone, email, web form and third-party
lead provider such as email, name, home or work address, phone number, bank
account information and credit/debit card details. Information’s collected by us are used
for billing and provision of the purchased or related services. We will not collect any
information about your computer hardware and software.
● iMOVE NYC uses and collects your personal information to process service orders
and deliver the services requested. We may use your information to inform you about
our additional services and other products. We may also contact you via marketing
communication, or survey to research your opinions of current services.
● iMOVE NYC may occasionally hire other companies to provide limited services on our
behalf, such as international and long-distance moves, providing customer support,
processing transactions, providing services, or performing statistical analysis of our
services. We will provide those companies only the information needed to deliver the
service they provide.
● We don’t also use or collect disclose sensitive personal information such is race,
religion or political affiliations without your explicit consent.
● iMOVE NYC may access and/or disclose your personal information if required to do so
by law or in the good-faith belief that such action is necessary to: (a) conform to the
edicts of the law or comply with legal processes served on iMOVE NYC or the site; (b)
protect and defend the rights or property of iMOVE NYC, including its website; or (c) act
under exigent circumstances to protect the personal safety of users of iMOVE NYC or
the public.
● For what purposes do we collect, hold, use and disclose personal information. The
main reasons we may collect, use, hold and disclose personal information include:
● Our general business operations and functions, including providing you with our
product and services;
● To provide and answer questions about products and services to you and/or your
organization and to send communications when requested;
● To conduct business processing and related functions including providing personal
information to our related bodies corporate, clients, contractors, service providers or
other third parties;
● To update our records to keep your contact details up to date;
● To process and respond to any complaint made by you;
● To comply with our legal or regulatory requirements, or where required by law;
● Conducting business on our website, and improving our websites.
● iMOVE NYC is committed to protecting your personal information. We use a variety of
security technologies to help guard against unauthorized access, use, or disclosure. For
example, we store the information you provide on computer systems in controlled
facilities with strictly limited access. This includes your name, address and credit card
information. We use trusted and large third-party technology vendors who use data
encryption technology. Credit card and billing information is collected on and stored on
our QuickBooks merchant accounts.
We do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free. We do not warrant that the results that may
be obtained from the use of the service will be accurate or reliable. iMOVE NYC is not
responsible for delays due to road traffic conditions. iMOVE NYC is not responsible for
a buildings’ time restrictions.
You agree that from time to time we may remove the service for indefinite periods of
time or cancel the service at any time, without notice to you. You expressly agree that
your use of, or inability to use, the service is at your sole risk. The service and all
products and services delivered to you through the service are (except as expressly
stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation,
warranties, or conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality, fitness for a particular
purpose, durability, title, and non-infringement. In no case shall iMOVE NYC, our
directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service
providers, or licensors be liable for any injury, loss, claim, or any direct, indirect,
incidental, punitive, special, or consequential damages of any kind, including, without
limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any
similar damages, whether based in contract, tort (including negligence), strict liability or
otherwise, arising from your use of any of the service or any products procured using
the service, or for any other claim related in any way to your use of the service or any
product, including, but not limited to, any errors or omissions in any content, or any loss
or damage of any kind incurred as a result of the use of the service or any content (or
product) posted, transmitted, or otherwise made available via the service, even if
advised of their possibility. Because some states or jurisdictions do not allow the
exclusion or the limitation of liability for consequential or incidental damages, in such
states or jurisdictions, our liability shall be limited to the maximum extent permitted by
law
USDOT #: 3563641, MC #: 1197825, NYDOT #: T- 41408
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